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The Cover Letter & Question Handling

Create effective cover letter templates and handle client questions

Tome Gavazov avatar
Written by Tome Gavazov
Updated over a month ago

Cover letters are one of the most important parts of your proposals. Clients only see the first sentence or two before deciding whether to click in and read more. If your opening doesn’t grab attention, your chances of winning the job drop dramatically.

Good cover letters are short, clear, and personalized to the project. On Lancer, you have powerful tools to make this process easier: cover letter templates and instructions.


Setting Up a Cover Letter

Cover Letter Template

This is the main text of your proposal.

  • Keep it short: 3–4 paragraphs maximum.

  • Focus on the client: their problem, their goals, and how you can help.

  • Avoid long essays or marketing fluff.

  • End with a call to action (example: invite them to a quick chat or mention what you’d do in the first step).

  • If possible, add a simple, relevant question about their project to increase reply rates.

You can also use double curly braces ( {{ }} ) to add personalization directly from the project description. For example, {{client_name}}, {{job_title}}, or {{project_goal}}. Lancer will replace these with the right details automatically.

Cover Letter Instructions

Here you can set rules for how Lancer generates or adapts the cover letter. Think of it as a reinforcement layer.

  • Use instructions to highlight your tone, style, or points you always want mentioned.

  • Example: “Always keep answers brief and professional,” or “Always reference ROI-driven outcomes.”

  • Don’t worry about tricky prompts like “start with this keyword” — Lancer handles those in the background.


Best Practices for Winning Cover Letters

  • Nail the opening line — since clients only see a sentence and a half at first glance.

  • Personalize using job details (not generic introductions).

  • Keep it client-focused instead of writing about yourself at length.

  • Make it clear what’s unique about you or your approach.

  • Add a project-related question to encourage replies.

  • Use A/B testing inside Lancer by creating multiple templates and seeing which performs better.


Question Handling in Lancer

Beyond the cover letter, clients often send follow-up questions. Lancer gives you two options to manage them:

1. General Question Guidelines

Here you set rules for how all questions should be answered.

  • Example: “Always keep answers under 3–4 sentences.”

  • Example: “Always emphasize ROI and automation benefits.”

2. Specific Question Templates

You can create answers for common questions in your niche.

  • Example: If clients often ask “How do you manage ad spend?”, you can provide a set answer template.

  • Whenever a question matches, Lancer will reply according to your template.


Best Practices for Question Handling

  • Keep answers clear and direct, no long essays.

  • Anticipate FAQs in your niche (e.g., budget handling, timelines, collaboration style).

  • Treat the Q&A section as a way to build trust, not to oversell.

  • Remember: if you don’t set answers, Lancer will still reply decently on its own, but custom instructions improve accuracy.


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