Short answer
You manage your subscription in Settings → Billing. From there you can change your plan or cancel in a couple of clicks. Cancelling takes effect at the end of your current billing period — you keep full access until then, and nothing is deleted. Lancer doesn't offer refunds, so cancelling stops future charges rather than refunding the current period.
How to cancel
Open Settings → Billing.
Click Cancel (under your plan).
Pick the reason that fits best — it genuinely helps us improve — and confirm.
You'll then see your subscription marked as "scheduled to end", with the exact end date.
What happens after you cancel
You keep full access until the end of your current billing period. Your campaigns keep running until then.
No further charges after this period.
Nothing is deleted — your campaigns, knowledge base and settings are all kept.
You can undo it anytime before the end date — just reopen Settings → Billing and resume.
Once your subscription has fully ended
Your campaigns, knowledge base and settings stay exactly as they are — none of that is deleted, however long you're away. What does change: any Upwork account connected through Lancer is disconnected, usually within about an hour of the subscription actually ending (not the moment you click Cancel — you keep bidding until the end of your paid period). Its automation session is torn down, so it stops bidding and shows as disconnected until you come back. Nothing about the account's setup is lost — see below for what happens when you subscribe again.
If a static (dedicated) IP was assigned to a connected account, it stops auto-renewing at this point too and is later released; your account keeps the same country on file, so a replacement IP is bought for it automatically when you resubscribe.
How to pause instead
Temporarily overbooked and want to stop spending connects without losing your setup? You have two options:
Pause your campaigns yourself — go to Campaigns and toggle them off. Bidding (and connect spend) stops immediately, while your plan and data stay intact. This is the fastest way to press pause.
Pause your billing — message us in the chat and we'll pause your subscription for you. Your campaigns, knowledge base and data are all retained while paused.
How to change or downgrade your plan
Open Settings → Billing and click Change plan.
Choose your plan — Pay-Per-Lead or Unlimited — and your billing cycle (monthly or quarterly).
You'll see exactly what changes, and any charge, before you confirm.
Upgrades take effect immediately, with a prorated charge for the rest of your current cycle. Downgrades are scheduled for your next renewal — no charge today, and you keep your current plan and quota until then.
How to come back after cancelling
Before your end date: reopen Settings → Billing and resume — nothing was lost, and your connected accounts were never disconnected.
After it has ended: sign in and pick a plan again. Your old campaigns and data are still there; switch them back on once your subscription is active. If a connected Upwork account was disconnected while you were away, it reconnects by itself — usually within a few minutes of subscribing — by logging back in with your saved credentials, no action needed from you. If Upwork asks for something we can't answer on our own (for example an extra security check), the account stays disconnected with a clear message and a Reconnect prompt in Connected Accounts; just reconnect it the normal way.
Refunds
Lancer doesn't offer refunds. Cancelling or downgrading stops future charges; it doesn't refund the current period, in full or in part, including the rest of a quarterly plan. For the full policy, and what to do if you think you were charged by mistake, see Refund policy: does Lancer offer refunds?.
Updating your payment method or invoices
For your card, billing details and past invoices, open Settings → Billing → Manage in Stripe.